Order & Delivery FAQs
Frequently Asked Questions.
By placing an order with us, you agree to these terms and conditions.
ORDERS & DELIVERY
You can order online or via Glovo (Lekki/Ikoyi/VI) or Chowdeck (Lekki/Ikoyi/VI).
Layered drinks are best experienced in-store, where they can be enjoyed as intended.
For pickup or delivery, layered drinks may mix due to movement and time.
- Pickup orders are accepted at the customer’s risk
- Delivery orders are accepted at the customer’s risk
We do not guarantee layer separation once the drink leaves our store. Mixed layers do not qualify for refunds or remakes.
No. Our fruit drinks are carefully curated and balanced as they are. Mixing flavours alters the taste and compromises the integrity of the recipe.
Bread can be reheated before dispatch on request. However, we do not guarantee that bread will arrive hot. Distance, traffic, and delivery conditions affect temperature. Bread arriving warm or cool is not grounds for refunds.
No. Delivery times are estimates only. Delays caused by traffic, weather, rider availability, or access restrictions are beyond our control and do not qualify for refunds.
We currently deliver to Ikoyi, Victoria Island, Lekki Phase 1, Lekki Phase 2, Lekki Phase 3, and Lagos Island.
Customers must provide a complete and accurate delivery address including a contact number. For estates, apartments, or office complexes, you must include:
- Gate access instructions
- Apartment or floor number
- Clear landmarks
- Who the order should be handed to
Failure to provide clear instructions is the customer’s responsibility.
If the rider is unable to reach you by phone or gain access after multiple attempts, the delivery will be marked as failed.
- Orders will not be refunded
- Redelivery requires payment of a new delivery fee
No refunds are issued for failed deliveries due to:
- Unreachable phone numbers
- Incorrect or incomplete addresses
- Failure to grant access at the delivery point
- Customer-related delays
No. Once an order has been confirmed or is in preparation, it cannot be changed or cancelled.
Our breads are baked fresh daily in limited quantities. As a small-batch bakery, availability depends on daily demand. It’s normal for shelves to be lighter later in the day, especially close to closing time.
Custom items require at least 72-hours notice and are subject to management approval. Same-day orders are subject to availability.
We are not a dairy-free environment. Some of our milk-based drinks use non-dairy creamer (please ask when ordering). Our bakery handles dairy, gluten, nuts, and other allergens. We cannot guarantee allergen-free products. Orders placed with allergy concerns are at the customer’s discretion.
All issues must be reported immediately upon delivery. Complaints raised hours later or after consumption will not be considered.
Storage and care
Because we never use preservatives, our breads are best enjoyed within 1 to 2 days of purchase at room temperature. When refrigerated, our milk bread can last up to a week without compromising on quality.
Keep your bread in a cool, dry place for the first 1 to 2 days. After that, we recommend transferring it to the refrigerator to extend its freshness. Avoid leaving it out beyond 2 days as the absence of preservatives means it will begin to spoil faster than commercially produced breads.
Yes. Simply place your bread in an oven for approximately 5 minutes to bring back that fresh-baked warmth and texture. This works especially well straight from the refrigerator. We do not recommend microwaving as this can make the bread chewy and tough.
Our boba is made fresh daily in batches and is best consumed within 1 hour of receiving it. The tapioca pearls are cooked fresh daily and begin to harden over time, which affects both the texture and the overall drinking experience.
We strongly advise against it. Refrigerating boba causes the tapioca pearls to harden and lose their signature chew. For the best experience, drink it upon receiving it.
Unlike commercially produced bubble tea, our pearls are cooked in-house daily without any additives or preservatives to extend their life. This is what gives them their fresh texture and quality, but it also means they are best enjoyed quickly.